From the world's largest device programs to the seller with a single pallet of returns, De Novo plugs into how you already work — and turns the cost of returns, trade-ins and pre-owned stock into recovered value and a lighter footprint.
For carriers, OEMs, insurers, hyperscalers and national retailers, the device aftermarket is a supply chain of its own. De Novo operates it end-to-end — white-labeled to your brand, measured against your SLAs, and traceable to the individual serial number.
Returns capture, triage, routing and redeployment across regions — one accountable chain of custody.
Board-level repair engineered for yield and throughput, not just swap-and-ship.
Managed return-merchandise authorization, advanced exchange and warranty fulfillment.
Sourcing, harvesting and distribution of the spares your repair network depends on.
Distributors, wholesalers and growing refurbishers hit the same wall: volume goes up, consistency goes down. De Novo gives you industrial-grade process — the same grade means the same thing on unit one and unit ten thousand — plus the channels to move it.
Standardized testing that keeps pace with your throughput targets.
Documented criteria and overrides so your A-grade is defensible to any buyer.
Throughput, yield and grade-mix dashboards that turn the floor into data.
Channel-ready inventory for wholesale, export and retail partners.
You don't need a repair lab — you need someone who has one. Send De Novo your customer returns, trade-ins and pre-owned stock. We grade it, fix it, wipe it, package it and hand it back sell-ready — or ship it straight to the marketplace for you.
Honest, consistent grades buyers trust — fewer disputes, fewer returns of returns.
Certified wipes and a clean factory reset on every device, every time.
Your box, your insert, photos and specs ready for the listing.
We can store, pick, pack and ship — or send it back to you in one clean box.
Seller-ready
Every engagement draws from the same capability stack. Here's where each segment usually starts — we tailor the mix to your volume and channels.
| Capability | Enterprise & OEM | Mid-Market | Small Business & Sellers |
|---|---|---|---|
| Diagnostics & grading | ✓ | ✓ | ✓ |
| Component-level repair | ✓ | ✓ | ✓ |
| Certified data erasure | ✓ | ✓ | ✓ |
| Reverse logistics & RMA | ✓ | ✓ | — |
| White-label / SLA programs | ✓ | optional | — |
| Service parts & spares supply | ✓ | ✓ | — |
| Marketplace listing prep | — | ✓ | ✓ |
| Fulfillment & distribution | ✓ | ✓ | ✓ |
| Live lifecycle reporting | ✓ | ✓ | summary |
Capabilities shown indicate a typical starting mix; every program is scoped to your volume, channels and standards. Tell us what you need →
Tell us your volume, your channels and your standards. We'll map a lifecycle program to match — from a single pallet to a global rollout.